We handle all tasks related to customer support for you. This includes any kind of customer communication – both inbound and outbound. We manage inquiries about products, respond to complaints and act as a medium between merchants and customers.
Effective communications between customers and merchants
Comprehensive customer support takes up a lot of resources, but it is essential to retain customers and minimize the number of complaints and claims. We take care of all matters related to customer communication for your online store. We provide product-related purchase advice for your customers and manage queries about the ordering process.
Our support services:
- Inbound and outbound communication with your customers
- Customer support directly in your customer system
- Responding to general and product-related inquiries
- Competent purchase advice for your customers
- Management of inquiries regarding the ordering process
- Handling of complaints and claims
We currently offer customer support as a service for online shops in German, English, Czech and Polish. Other languages will follow soon.