Customer service that keeps your customers coming back

The most important relationship you have is with your customers. We take care of all communication matters both inbound and outbound to reduce turnover and increase customer loyalty.

Save time and resources with a dedicated support team.

Acting as a medium between your merchants and customers, we offer complete support for all issues that arise in the purchase process. Our services are currently available for online shops in German, English, Czech and Polish, with additional languages to come.

Smart customer service without the stress.

Our support services include:

Inbound and outbound communication with your customers

Customer support directly in your customer system

Responding to general and product-related inquiries

Competent purchase advice for your customers

Management of inquiries regarding the ordering process

Handling of complaints and claims

What can we help you with? Let us know and we’ll create a customer service plan.

Contact Us

Content Factory 1 GmbH also delivers the highest quality and reacts flexibly to additional volume, which enables us to plan optimally.

Malte Dietrich

PREVIOUS TOPIC

Consulting

NEXT TOPIC

Product Data Management